Privacy Policy

Last updated: 10/09/2025

1. Introduction

Kondra Limited (“we”, “us”, “our”) is committed to protecting your privacy and complying with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

Visit our website (kondra.uk)
Use our services (guaranteed rent, property investment, property purchases)
Contact us or submit enquiries

Company Details

Company Name: Kondra Limited
Company Number: 16507465

Registered Address:
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Business Address:
Unit 12, Basepoint, Aerodrome Road, Gosport, PO13 0FQ

Email: contact@kondra.uk
Phone: 01329 550 270

ICO Registration Number: ZB928404

Data Controller

Kondra Limited is the data controller responsible for your personal information.

2. Information We Collect

We collect and process several categories of personal information:

A. Information You Provide Directly

When you contact us or use our services, you may provide:

General Enquiries

Name
Email address
Phone number
Property address (if applicable)
Message content and correspondence

For Landlords (Guaranteed Rent)

Property details (address, size, condition, tenancy status)
Ownership information
Mortgage details (lender, outstanding balance, monthly payment)
Current rental income
Maintenance history
Preferred contact methods and times

For Property Sellers

Property details (size, address, condition, tenure)
Reason for selling
Timeline or urgency
Current occupancy
Any known issues or defects

For Investors

Financial information (income, net worth, experience)
Investment goals and risk level
Source of funds
Bank details (for transactions)
Proof of identity (AML compliance)
Proof of address
Investor certification (HNW/Sophisticated Investor)
Tax residency information

B. Information We Collect Automatically

When you browse our website:

IP address
Browser type and version
Device type and operating system
Pages visited and visit duration
Referring website/source
Date and time of visit
Cookies and tracking data (see our Cookie Policy)

C. Information From Third Parties

We may receive information from:

Credit reference agencies (with consent)
Land Registry
Estate and letting agents
Solicitors and conveyancers
Mortgage lenders
Surveyors and valuers
References you provide

3. How We Use Your Information

We use your personal information for the following purposes:

A. To Provide Our Services

Respond to enquiries
Assess properties for guaranteed rent
Conduct valuations and surveys
Evaluate investment opportunities
Prepare legal documents and agreements
Manage guaranteed rent services
Process property purchases
Maintain ongoing property management
Manage investor relationships

Legal Basis: Contract & Legitimate Interests

B. To Communicate With You

Provide service updates
Respond to enquiries
Send appointment reminders
Notify you of service or policy changes

Legal Basis: Contract & Legitimate Interests

C. For Marketing (With Your Consent)

Send newsletters
Investment opportunities
Service updates and offers

You can withdraw consent at any time.

D. To Comply With Legal Obligations

Anti-money laundering identity checks
Maintaining tax and accounting records
Responding to lawful requests
FCA compliance (investment services)
Property licensing requirements

Legal Basis: Legal Obligation

E. To Improve Our Services

Analyse website behaviour
Enhance website functionality
Conduct market research
Develop service improvements

Legal Basis: Legitimate Interests

F. To Protect Our Business

Fraud detection and prevention
Enforcing terms and conditions
Protecting legal rights
Securing our systems

4. How We Share Your Information

We may share your information with trusted third parties:

A. Service Providers

IT and hosting providers
CRM platforms
Payment processors
Email and communication services
Cloud storage providers

B. Professional Advisers

Solicitors
Accountants
Financial advisers
Surveyors & valuers
Insurance brokers

C. Property Professionals

Estate & letting agents
Property maintenance contractors
Tradespeople (electricians, plumbers, etc.)
Cleaning services
Inventory providers

D. Financial Institutions

Banks
Mortgage lenders
Credit reference agencies (with consent)

E. Joint Venture Partners & Investors

(Only with your explicit consent and under confidentiality agreements)

F. Regulatory Authorities (When Required)

FCA
ICO
HMRC
Local councils
Police or law enforcement

G. Property Redress Scheme

For complaint resolution.

We do NOT sell your personal information to third parties.

5. International Transfers

We primarily process data within the UK.
If data is transferred internationally, we use safeguards such as:

UK ICO-approved Standard Contractual Clauses
Adequacy decisions
Legally compliant transfer frameworks

You will be informed of any such transfers.

6. Data Retention

We retain personal information only as long as necessary:

Enquiries (not proceeding): 2 years
Guaranteed Rent Agreements: Duration of agreement + 7 years
Investment Records: Duration of investment + 7 years
Property Purchase Records: 7 years from completion
Financial Records: 7 years (HMRC requirement)
Marketing Consent: Until you withdraw consent or after 3 years of inactivity
Website Analytics: Up to 26 months
After the retention period expires, we will securely delete or anonymise your personal information.
You may request earlier deletion in certain circumstances (see Your Rights below).

7. Your Rights Under UK GDPR

You have the right to:

Access your data
Rectify inaccurate data
Erase data (“Right to be Forgotten”)
Restrict processing
Data portability
Object to processing
Withdraw consent at any time
Not be subject to automated decision-making (we do not use this)

To exercise your rights:

Email: contact@kondra.uk
Phone: 01329 550 270
Post: Kondra Limited, Unit 12, Basepoint, Aerodrome Road, Gosport PO13 0FQ

We respond within one month.

8. Right to Complain

You have the right to complain to the ICO:

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF

Phone: 0303 123 1113
Website: ico.org.uk
Email: casework@ico.org.uk

We encourage you to contact us first.

9. Cookies and Tracking Technologies

We use cookies to improve your website experience and analyse usage.
For full details, see our Cookie Policy:

kondra.uk/cookie-policy

10. Security

We use robust technical and organisational controls to protect your information, including:

SSL/TLS encryption
Secure servers and firewalls
Access control systems
Regular audits
Staff data protection training
Confidentiality agreements
Secure backups

However, no system is 100% secure.
If you suspect a breach, contact us immediately at contact@kondra.uk.

11. Third-Party Websites

Our site may contain links to external websites.
We are not responsible for their privacy practices.
Please review their policies before providing information.

12. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect children’s data.
If you believe we have, contact us so we can delete it.

13. Changes to This Privacy Policy

We may update this Policy periodically. The updated version will always appear on this page with a revised date.
Significant changes may be communicated via email or website notice.

14. Contact Us

If you have questions or wish to exercise your rights, contact us:

Kondra Limited
Unit 12, Basepoint
Aerodrome Road
Gosport
PO13 0FQ

Email: contact@kondra.uk
Phone: 01329 550 270